Creative Brand Strategy - Task 2
NAME: SARAH CHEONG YINSHI I.D: 0354962
WEEK 4 - WEEK 6
20/09/2023 - 04/10/2023
GCD 61404 - PUBLISHING DESIGN
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INSTRUCTION
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“A strong place brand helps a place compete in the global marketplace,” he says. “A business or a potential resident or a visitor can go anywhere they want today, so articulating differentiating and unique characteristics is important to attracting investment, people and capital to your place.”
Fair says that a well-articulated place branding strategy strengthens a community’s sense of place, because it creates alignment between the language and messages created for and by business, community and visitors. “When those three are aligned, there’s true resonance,” he says.
Resonance creates place brands in a three-step process that starts with an audit of current brand perceptions and communications, then engages audiences – business, industry, resident, destination marketing organization – to understand their perceptions of the characteristics and attributes. “Then we look for common threads to help write a positioning and story that everyone’s on board with,” Fair says.
“A well-articulated place branding strategy should help a country, city or community better understand what industries and types of investment it’s trying to attract, and what kinds of people and markets it should be looking for, whether for tourism or immigration. Best of all, it helps destinations chart not only who they are but who they want to become,” Chris says. “That’s part of its power. A place brand reflects what a place currently is and inspires what it can be in the future.”
CUSTOMER JOURNEY MAP
https://delighted.com/blog/guide-to-customer-journey-mapping
A customer journey map is a visual storyline of every engagement a customer has with a service, brand, or product. The customer journey mapping process puts the organization directly in the consumer’s mind to better understand the customer’s processes, needs, and perceptions.
A journey map lays out all touchpoints that your customer may have with your brand – from how they first heard of you through social media or brand advertising, to their direct interactions with your products, websites, or support team and includes all of the actions your customer takes to complete an objective across a period of time.
A visual representation of the entire customer journey can provide valuable insights into the thoughts of your customers. This can then lay the groundwork for essential changes to your product or service, or overall customer experience, marketing, and business strategy.
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THANK YOU
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